Scenario Description of Failure Symptoms

An error occurs when opening the User and Permissions page or when creating an account on the operation side.

Impact Scope of the Failure

• Impact on Cloud Platform product control: Affects the display of existing accounts and the creation of accounts. It may also impact login on the operation side.
• Impact on user's workload: None.

Failure Location and Analysis

1. The status of the related pod is abnormal.
2. Service rendering abnormality and database abnormality.

Failure Emergency Response Steps

1. To quickly recover the workload, restart the related pod services.

kubectl get pod -n tce | grep -E 'cloud-tcenter-identityaccess|cloud-tcenter-open-identity'
kubectl delete pod -n tce ocloud-tcenter-identityaccess-xxxx/ocloud-tcenter-open-identity-xxx 

2. If restarting the pod does not recover the workload, enter the pod and view the logs for further troubleshooting.

kubectl get pod -n tce | grep -E 'cloud-tcenter-identityaccess|cloud-tcenter-open-identity'
kubectl exec -it -n tce ocloud-tcenter-identityaccess-xxxx bash
# Check if the main service process is running.
ps -ef 
cd /data/log/
# Query logs by error reqid. 
grep -ir $reqid app.log 

Failure Recovery Verification

The error on the page disappears, or the service feature is recovered.